Genesis Mechanical heating and air conditioning is a company dedicated to customer satisfaction. Our goal is to provide a service that is affordable and worthy of customers’ trust. Genesis designs and installs the right duct system in a particular circumstance, offering comprehensive service, and we stand behind our work. We also provides tankless water heaters and gas piping. Genesis is trained in Air Balancing through National Comfort Institute.
Consumer Education Message
Hi! This is Stephen Peele. Thanks very’ much for reading this article. I’m grateful for the opportunity to provide you with information about heating and cooling systems and help you choose a heating and cooling contractor.
My wife Glenda and I are the owners of Genesis Mechanical Inc. I’ve been in business for over 18 years and have 23 years’ experience in the heating and air industry. In that time, I’ve learned that most consumers don’t know the difference between what makes a good efficient heating or cooling system and a bad one. In fact, people have so many misconceptions about heating and cooling equipment that I decided to offer this consumer education message so when you select a heating or cooling contractor, you can make an informed intelligent decision.
In just a moment, I’ll share with you some costly misconceptions about heating and cooling equipment. Plus I’ll offer some recommendations. And I’ll give you questions you should ask a contractor before you invite him into your home.
As long as it’s running it’s O.K.
Not necessarily. Equipment often appears to be running fine but may be on the brink of failure. Furnaces can have cracked heat exchangers and appear to run properly. However, they are leaking carbon monoxide setting up a very dangerous situation. Air conditioners will run low on refrigerant but have to run harder and longer. This can eventually lead to equipment failure. Just because it runs when you want it to does not mean there’s not a serious problem. We can preform a simple test to know if the exchanger is leaking or not.
Changing filters is all the maintenance you need.
That’s a good start but more should be done. Changing and keeping filters clean is critical to maintaining the proper airflow through your equipment. However, there are numerous things that should be done regularly. The blower should be inspected and lubed. Refrigerant level and thermocouples checked. Burners adjusted and cleaned. You see it’s more than just changing filters.
It’s normal for some rooms to be
hotter or cooler than others.
No. Each room should maintain proper temperature. With a properly designed air distribution system all should be comfortable. A properly designed system will have different size ducts and registers serving each room. The ducts and registers should only be identical if the rooms are identical and that is unusual. The ducts should also have adjustable dampers for adjusting the airflow to each area.
Indoor air quality is not a problem at my house.
Not true. All houses have indoor air quality problems they just differ in severity. All houses have some problem with dust. It is usually most noticeable right after you’ve dusted or when company is coming over. In the springtime, pollen can be a big problem. And if you have pets, there’s pet hair and dander that get in your air. There is also a fume from painting, hairspray, cooking, and who knows what else. Plastic in your house is always giving off molecules as it sets, up. If you have allergies, all these problems feel amplified by your sneezing and runny nose. All houses have indoor air pollution, some are just worst than others.
Service contracts are a waste of money.
Not True. Regular service is critical to making your equipment last a long time and run efficiently. Regular servicing also can detect small problems before they become more serious. No one wants their system to fail on the hottest or coldest day of the year. Regular servicing helps keep your system in tiptop shape and pays for itself in the long run.
The company that offers the lowest price is the
Company you should hire.
Maybe – but not always. Here are a few points to consider.
Point #1: The price you see offered may not be for the services you want performed. Before you select a company, decide what you want to accomplish.
Price is usually an indication of quality. More efficient equipment cost more. Better-trained service people cost more. Reliable service and products cost more. You don’t buy the cheapest car, clothes, or foods. Don’t let price be the deciding factor when choosing a contractor.
Point #2: The price you see advertised may not be the price you pay.
Many homeowners have learned that the low price they saw advertised was not the amount they were charged.
And if you’ve hired a contractor, you too may have been the victim of false or misleading advertising. You probably learned the hard way that some companies offer a cheap price – and then pressure you into paying a lot more once they get inside your home. Some of them may even break the law by using illegal bait and switch tactics.
As in all businesses and professions, the Heating and Air industry has its share of bad apples. I take no pleasure in telling you this, but some are unethical – and, sadly, a few are dishonest. By their misleading advertising and false promises, they cast a dark shadow on our entire industry.
Then you’ll find other companies – professionals like Genesis Mechanical who work hard to earn your trust and respect.
As a way of improving our profession, I’ve dedicated my business to educating the public. The only way you can make an intelligent decision is to have all the facts you need.
If you’re thinking about having your heating and cooling system serviced or replaced, I offer these four recommendations:
Recommendation #1: Make a commitment to yourself to get your equipment serviced. The longer you wait, the sooner it’ll wear out. Seriously consider a service contract. Regular service will extend the life of your equipment and help maintain its efficiency.
Recommendation #2: Do something about indoor air pollution. Maintain good quality air in your home. This begins by regularly changing your filter. Next, have a duct leakage test and whole house assessment to determine where the dust is coming from. Also consider an electronic air cleaner.
Recommendation #3: Ask questions. The way you learn about a company is to ask specific questions and listen carefully to the answers. Here are the questions I suggest you ask:
- Are you licensed?
- Are you certified to recover air conditioning refrigerant?
- Can you give me five references of recent customers?
- Do you offer financing or take credit cards?
- Can you be reached in an emergency?
Recommendation #4: Once you’re satisfied that you’re working with an honest, competent professional, invite him into your home and ask for a free equipment assessment.
By following these recommendations, you’ll gain all the information you need to make an informed, intelligent decision. If you want cheap equipment or service, many companies in the phone book can help you.
But if you want great service by a well-qualified contractor, who can service your equipment completely while recommending ways to eliminate the bacteria, fungus, chemicals, pollens, and tobacco products from your system and indoor air – then I invite you to call me.
I’ll be happy to answer your questions and come into your home and give you a free equipment assessment and quotation – without obligation of any kind. To reach me, call 864-350-1166 or visit www.genesismechanical.com.
Here’s one last point: I know that many consumers are skeptical about contractors. I’m skeptical as well. So in addition to dedicating my business to consumer education, I do one more thing as well.
I guarantee my work. That’s right. I fully guarantee every job we do. If you aren’t happy with our work, we’ll work to make it right. And if you still aren’t pleased, you pay nothing. Not one cent.
What could be fairer?
As a matter of fact, add this question to the list. Question #8 is “Do you guarantee your work?” Not all companies do – and it’s important that you have this information before you make your decision.
Thanks very much for reading this message. I hope you found this consumer message helpful. If you have questions or comments – or if you’d like to schedule a free equipment assessment, please call and leave a message if no one answers. I will return your call promptly.
Or call me at 864-350-1166.
On behalf of Genesis Mechanical I thank you for your kind attention.